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1win Casino Privacy Policy

Table of СontentTable of Сontent
  • Overview
  • Information We Collect
  • Legal Basis for Data Processing
  • How We Use Your Data
  • Sharing and Disclosure of Personal Data
  • Data Security Protocols
  • Data Retention and Deletion
  • Your Rights and Choices
  • International Data Transfers
  • How to Contact Us

Overview

Welcome to the Privacy Policy for 1win Nepal. This document details how we collect, manage, and safeguard your personal information when you access our Websites and utilize our Services—including our online and mobile applications. For the purposes of this Policy, “Personal Data” refers to any data that can be used to identify you, such as your full name, postal address, email address, telephone number, payment details, account activity, support inquiries, and more. Data that is anonymized or aggregated is not subject to this Policy.

As we continually enhance our Services, we may update this Policy from time to time. Should any material changes be made, we will notify you by posting an update on our Websites or sending an email.

Information We Collect

Directly Provided Information

When you sign up or engage with our Services, you are required to provide certain details, which may include:

Automatically Collected Data

Our system also collects information automatically as you navigate our Websites and use our Services. This includes:

Supplementary Data from Third Parties

To enhance the accuracy and scope of your Personal Data, we may also receive information from third-party sources. For instance, our payment processors or public registries may supply additional details that assist in verifying and updating your account information.

Legal Basis for Data Processing

Contractual Necessity

We process your Personal Data as required for the performance of a contract with you. This includes account creation, transaction processing, and providing customer support. Without such processing, we could not deliver the Services you have requested.

Statutory Obligations

In order to comply with relevant laws and regulations (such as anti-money laundering statutes, responsible gaming laws, and other regulatory frameworks), we are legally required to process and, in some cases, retain certain Personal Data.

Legitimate Business Interests

Our data processing is also based on our legitimate interests, which include:

Consent-Based Processing

Where necessary, we obtain your explicit consent to process specific categories of Personal Data, particularly for direct marketing or personalization purposes. You have the right to withdraw your consent at any time.

How We Use Your Data

Operational Purposes

We use your Personal Data to operate and enhance our Services. This covers:

Security and Compliance

Your data plays a crucial role in maintaining the integrity and security of our platform. We use it to:

Communication and Improvement

We also use your Personal Data to keep you informed and to improve our Services:

Data Analysis and Reporting

Aggregated and anonymized data is used for internal reporting and to share insights with third parties in a manner that does not compromise your privacy. This statistical data is invaluable in driving innovation and ensuring that our Services remain competitive and user-friendly.

Sharing and Disclosure of Personal Data

Within Our Corporate Family

Your Personal Data may be shared with other entities within the 1win Nepal corporate group for internal operational purposes, including risk management, customer service, and technical support.

With Trusted Partners

We may disclose your Personal Data to:

Ensuring Data Protection in Transfers

When your Personal Data is transferred to third parties or across national borders, we enforce strict contractual and technical safeguards to ensure that your data remains protected in accordance with this Policy and applicable laws.

Data Security Protocols

Encryption and Secure Transmission

We employ state-of-the-art encryption (such as TLS/SSL protocols) for all data transmissions between you and our Websites. This prevents unauthorized interception and ensures the confidentiality of your Personal Data.

Restricted Access

Access to your Personal Data is strictly controlled. Only authorized personnel—who require access to perform specific functions—are granted permission to view or process your data.

Physical and Technical Safeguards

Our data centers are equipped with advanced physical security measures, including 24/7 monitoring, controlled access, and regular security audits. These measures, along with our technical security protocols, help mitigate risks from external threats.

Continuous Monitoring and Testing

We regularly monitor our systems for vulnerabilities and perform routine penetration tests and security audits. This proactive approach ensures that any potential risks are identified and addressed promptly.

Data Retention and Deletion

Retention Guidelines

We retain your Personal Data only for as long as necessary to provide our Services and comply with our legal obligations. Data related to active accounts is maintained for the duration of your engagement with us, while data associated with closed accounts is retained for a prescribed period (typically five years) to meet regulatory and dispute resolution requirements.

Requesting Data Deletion or Correction

You have the right to:

To initiate any such requests, please contact our support team via the channels outlined below.

Your Rights and Choices

Control Over Your Information

We value your right to privacy. Accordingly, you have the right to:

Exercising Your Rights

Should you wish to exercise any of the above rights, please reach out to us at [email protected]. We may require you to verify your identity to process your request and will respond in a timely manner.

International Data Transfers

Cross-Border Data Security

Because our Services are global, your Personal Data may be transferred to countries outside of Nepal. We take care to ensure that such transfers are conducted securely and in compliance with international data protection standards. Measures such as Standard Contractual Clauses are in place to guarantee that your data receives an equivalent level of protection overseas.

Ensuring Global Compliance

Any third party with whom we share your data—whether located in Nepal or abroad—is contractually bound to adhere to stringent data protection protocols. This commitment ensures that your Personal Data remains secure regardless of where it is processed.

How to Contact Us

Reaching Our Support Team

We want to ensure that any questions or concerns about your privacy are addressed promptly. You can connect with us through multiple channels:

Telephone

For immediate support, please call +973-1-9212335 during our regular business hours.

Email

You may also email us at [email protected]. We strive to respond to all emails as quickly as possible.

Online Contact Form

Visit our website at https://1win-bet-nepal.com and use our online contact form to submit any queries or requests.

Live Chat

For real-time assistance, our live chat feature is available on our website, providing you with direct access to our customer support team.

In-Person Assistance

If you prefer to speak with us face-to-face, please visit our office at:

34 Thamel Marg,
Kathmandu, 44600, Nepal

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