1win Casino Privacy Policy

Overview

Welcome to the Privacy Policy for 1win Nepal. This document details how we collect, manage, and safeguard your personal information when you access our Websites and utilize our Services—including our online and mobile applications. For the purposes of this Policy, “Personal Data” refers to any data that can be used to identify you, such as your full name, postal address, email address, telephone number, payment details, account activity, support inquiries, and more. Data that is anonymized or aggregated is not subject to this Policy.

As we continually enhance our Services, we may update this Policy from time to time. Should any material changes be made, we will notify you by posting an update on our Websites or sending an email.

Information We Collect

Directly Provided Information

When you sign up or engage with our Services, you are required to provide certain details, which may include:

• Account Registration: Name, email, contact number, and residential address.
• Verification Documents: Identity verification information required to comply with AML regulations and to prevent fraudulent activities.
• Customer Support Data: Information you supply when reaching out to our support team regarding technical issues, payment concerns, or general inquiries.

Automatically Collected Data

Our system also collects information automatically as you navigate our Websites and use our Services. This includes:

• Technical Data: Your IP address, device type, operating system, and browser configuration.
• Usage Information: Data about your visits, including page views, referral URLs, timestamps, and browsing behavior.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to gather data about your usage. These tools help us improve your experience, understand your preferences, and maintain a secure and efficient platform.

Supplementary Data from Third Parties

To enhance the accuracy and scope of your Personal Data, we may also receive information from third-party sources. For instance, our payment processors or public registries may supply additional details that assist in verifying and updating your account information.

Legal Basis for Data Processing

Contractual Necessity

We process your Personal Data as required for the performance of a contract with you. This includes account creation, transaction processing, and providing customer support. Without such processing, we could not deliver the Services you have requested.

Statutory Obligations

In order to comply with relevant laws and regulations (such as anti-money laundering statutes, responsible gaming laws, and other regulatory frameworks), we are legally required to process and, in some cases, retain certain Personal Data.

Legitimate Business Interests

Our data processing is also based on our legitimate interests, which include:

• Service Optimization: Enhancing user experience and functionality.
• Risk Management: Monitoring transactions and betting patterns to prevent fraud and maintain a secure environment.
• Marketing and Communication: With your consent, sending you updates about promotions, bonuses, and new features.

Consent-Based Processing

Where necessary, we obtain your explicit consent to process specific categories of Personal Data, particularly for direct marketing or personalization purposes. You have the right to withdraw your consent at any time.

How We Use Your Data

Operational Purposes

We use your Personal Data to operate and enhance our Services. This covers:

• User Account Management: Verifying your identity, setting up your account, and managing login credentials.
• Transaction Facilitation: Processing your deposits, withdrawals, and other financial transactions securely.
• Performance Monitoring: Analyzing system performance and user interactions to continually refine our Services.

Security and Compliance

Your data plays a crucial role in maintaining the integrity and security of our platform. We use it to:

• Prevent Unauthorized Activity: Monitor and prevent any fraudulent or suspicious behavior.
• Ensure Regulatory Compliance: Adhere to legal obligations such as AML and responsible gaming measures.
• Protect the Community: Safeguard your data from unauthorized access and cyber threats through robust security measures.

Communication and Improvement

We also use your Personal Data to keep you informed and to improve our Services:

• Customer Support: Address your inquiries and resolve any issues promptly.
• Service Announcements: Notify you about updates, changes in our policies, and new features.
• Feedback Analysis: Gather insights from your feedback to enhance our platform’s functionality.

Data Analysis and Reporting

Aggregated and anonymized data is used for internal reporting and to share insights with third parties in a manner that does not compromise your privacy. This statistical data is invaluable in driving innovation and ensuring that our Services remain competitive and user-friendly.

Sharing and Disclosure of Personal Data

Within Our Corporate Family

Your Personal Data may be shared with other entities within the 1win Nepal corporate group for internal operational purposes, including risk management, customer service, and technical support.

With Trusted Partners

We may disclose your Personal Data to:

• Service Providers: Vendors who assist in hosting, analytics, payment processing, and security management.
• Regulatory Authorities: Government agencies, law enforcement bodies, and regulatory institutions when required by law or necessary to protect our legal rights.
• Marketing Affiliates: With your prior consent, we may share relevant data with selected third parties to tailor marketing communications specifically for you.

Ensuring Data Protection in Transfers

When your Personal Data is transferred to third parties or across national borders, we enforce strict contractual and technical safeguards to ensure that your data remains protected in accordance with this Policy and applicable laws.

Data Security Protocols

Encryption and Secure Transmission

We employ state-of-the-art encryption (such as TLS/SSL protocols) for all data transmissions between you and our Websites. This prevents unauthorized interception and ensures the confidentiality of your Personal Data.

Restricted Access

Access to your Personal Data is strictly controlled. Only authorized personnel—who require access to perform specific functions—are granted permission to view or process your data.

Physical and Technical Safeguards

Our data centers are equipped with advanced physical security measures, including 24/7 monitoring, controlled access, and regular security audits. These measures, along with our technical security protocols, help mitigate risks from external threats.

Continuous Monitoring and Testing

We regularly monitor our systems for vulnerabilities and perform routine penetration tests and security audits. This proactive approach ensures that any potential risks are identified and addressed promptly.

Data Retention and Deletion

Retention Guidelines

We retain your Personal Data only for as long as necessary to provide our Services and comply with our legal obligations. Data related to active accounts is maintained for the duration of your engagement with us, while data associated with closed accounts is retained for a prescribed period (typically five years) to meet regulatory and dispute resolution requirements.

Requesting Data Deletion or Correction

You have the right to:

• Access: Request copies of your Personal Data.
• Amend: Update or correct any inaccurate information.
• Delete: Request the deletion of your Personal Data where applicable. In instances where deletion is not legally permissible, we will ensure that your data is securely archived and anonymized.

To initiate any such requests, please contact our support team via the channels outlined below.

Your Rights and Choices

Control Over Your Information

We value your right to privacy. Accordingly, you have the right to:

• Know: Understand what Personal Data we hold about you.
• Correct: Amend any incorrect or incomplete data.
• Restrict: Limit the processing of your Personal Data under certain conditions.
• Object: Object to our use of your data based on legitimate interests.
• Withdraw Consent: Revoke consent for processing that was based solely on your permission.
• Data Portability: Request a copy of your Personal Data in a structured, commonly used format.

Exercising Your Rights

Should you wish to exercise any of the above rights, please reach out to us at [email protected]. We may require you to verify your identity to process your request and will respond in a timely manner.

International Data Transfers

Cross-Border Data Security

Because our Services are global, your Personal Data may be transferred to countries outside of Nepal. We take care to ensure that such transfers are conducted securely and in compliance with international data protection standards. Measures such as Standard Contractual Clauses are in place to guarantee that your data receives an equivalent level of protection overseas.

Ensuring Global Compliance

Any third party with whom we share your data—whether located in Nepal or abroad—is contractually bound to adhere to stringent data protection protocols. This commitment ensures that your Personal Data remains secure regardless of where it is processed.

How to Contact Us

Reaching Our Support Team

We want to ensure that any questions or concerns about your privacy are addressed promptly. You can connect with us through multiple channels:

Telephone

For immediate support, please call +973-1-9212335 during our regular business hours.

Email

You may also email us at [email protected]. We strive to respond to all emails as quickly as possible.

Online Contact Form

Visit our website at https://1win-bet-nepal.com and use our online contact form to submit any queries or requests.

Live Chat

For real-time assistance, our live chat feature is available on our website, providing you with direct access to our customer support team.

In-Person Assistance

If you prefer to speak with us face-to-face, please visit our office at:

34 Thamel Marg,
Kathmandu, 44600, Nepal
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