Sweet Bonanza
PlinkoX
Hotline
Aero
TowerX
Mini Roulette
The Dog House - Dog or Alive
Beheaded
Lightning Roulette
XXXtreme Lightning Roulette
Russian Roulette
Ultimate Roulette
Gold Vault Roulette
Mega Roulette
Vegas Roulette
Caribbean Stud Poker
Welcome to the Privacy Policy for 1win Nepal. This document details how we collect, manage, and safeguard your personal information when you access our Websites and utilize our Services—including our online and mobile applications. For the purposes of this Policy, “Personal Data” refers to any data that can be used to identify you, such as your full name, postal address, email address, telephone number, payment details, account activity, support inquiries, and more. Data that is anonymized or aggregated is not subject to this Policy.
As we continually enhance our Services, we may update this Policy from time to time. Should any material changes be made, we will notify you by posting an update on our Websites or sending an email.
When you sign up or engage with our Services, you are required to provide certain details, which may include:
Our system also collects information automatically as you navigate our Websites and use our Services. This includes:
To enhance the accuracy and scope of your Personal Data, we may also receive information from third-party sources. For instance, our payment processors or public registries may supply additional details that assist in verifying and updating your account information.
We process your Personal Data as required for the performance of a contract with you. This includes account creation, transaction processing, and providing customer support. Without such processing, we could not deliver the Services you have requested.
In order to comply with relevant laws and regulations (such as anti-money laundering statutes, responsible gaming laws, and other regulatory frameworks), we are legally required to process and, in some cases, retain certain Personal Data.
Our data processing is also based on our legitimate interests, which include:
Where necessary, we obtain your explicit consent to process specific categories of Personal Data, particularly for direct marketing or personalization purposes. You have the right to withdraw your consent at any time.
We use your Personal Data to operate and enhance our Services. This covers:
Your data plays a crucial role in maintaining the integrity and security of our platform. We use it to:
We also use your Personal Data to keep you informed and to improve our Services:
Aggregated and anonymized data is used for internal reporting and to share insights with third parties in a manner that does not compromise your privacy. This statistical data is invaluable in driving innovation and ensuring that our Services remain competitive and user-friendly.
Your Personal Data may be shared with other entities within the 1win Nepal corporate group for internal operational purposes, including risk management, customer service, and technical support.
We may disclose your Personal Data to:
When your Personal Data is transferred to third parties or across national borders, we enforce strict contractual and technical safeguards to ensure that your data remains protected in accordance with this Policy and applicable laws.
We employ state-of-the-art encryption (such as TLS/SSL protocols) for all data transmissions between you and our Websites. This prevents unauthorized interception and ensures the confidentiality of your Personal Data.
Access to your Personal Data is strictly controlled. Only authorized personnel—who require access to perform specific functions—are granted permission to view or process your data.
Our data centers are equipped with advanced physical security measures, including 24/7 monitoring, controlled access, and regular security audits. These measures, along with our technical security protocols, help mitigate risks from external threats.
We regularly monitor our systems for vulnerabilities and perform routine penetration tests and security audits. This proactive approach ensures that any potential risks are identified and addressed promptly.
We retain your Personal Data only for as long as necessary to provide our Services and comply with our legal obligations. Data related to active accounts is maintained for the duration of your engagement with us, while data associated with closed accounts is retained for a prescribed period (typically five years) to meet regulatory and dispute resolution requirements.
You have the right to:
To initiate any such requests, please contact our support team via the channels outlined below.
We value your right to privacy. Accordingly, you have the right to:
Should you wish to exercise any of the above rights, please reach out to us at [email protected]. We may require you to verify your identity to process your request and will respond in a timely manner.
Because our Services are global, your Personal Data may be transferred to countries outside of Nepal. We take care to ensure that such transfers are conducted securely and in compliance with international data protection standards. Measures such as Standard Contractual Clauses are in place to guarantee that your data receives an equivalent level of protection overseas.
Any third party with whom we share your data—whether located in Nepal or abroad—is contractually bound to adhere to stringent data protection protocols. This commitment ensures that your Personal Data remains secure regardless of where it is processed.
We want to ensure that any questions or concerns about your privacy are addressed promptly. You can connect with us through multiple channels:
For immediate support, please call +973-1-9212335 during our regular business hours.
You may also email us at [email protected]. We strive to respond to all emails as quickly as possible.
Visit our website at https://1win-bet-nepal.com and use our online contact form to submit any queries or requests.
For real-time assistance, our live chat feature is available on our website, providing you with direct access to our customer support team.
If you prefer to speak with us face-to-face, please visit our office at:
34 Thamel Marg,
Kathmandu, 44600, Nepal
View on Google Maps